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Informal Structures in Change Projects – A Hands-on Example (2014)

Heiming, M.; Jungkind, W.: Informal Structures in Change Projects – A Hands-on Example. In: Villmer, F.-J.; Padoano, E. (Hrsg.): Production Engineering and Management. Proceedings 4th International Conference. 25.- 26.09.2014 in Lemgo, Schriftenreihe Logistik, Band 10/2014, S.265 – 277.

Change management projects often involve a large amount of effort and only partial aim achievement. The main reason for this is that the personal character, motivation and behavior of the participants and their inter-personal relationships are often inadequately considered. Classic project management seldom includes these factors, due the current lack of published practical informal structural analysis methods. This paper will show how a checklist of “Success Factors in Change Management Projects”, as well as how selected informal structure analysis methods can be retrospectively applied to an Enterprise Resource Planning (ERP) project and what conclusions can be drawn for management success.

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